Konversa legal center
Last updated: October 22, 2026 · Version 1.6 · The Spanish version prevails in case of doubt.
🔞Adults 18+ only
🪪Profiles reviewed by hand
🔒SSL-encrypted payments
🛡️Anti-fraud filter always on
🌎Available in the Americas and Europe
📄 Terms of use
1. Nature of the service
Konversa is a social entertainment and conversation platform for adults. Users buy credits that let them interact (messages and virtual gifts) with other profiles on the platform. If we add other features later, their price is always shown before you use them.
Entertainment profiles disclosure: some profiles are professionally operated for entertainment and conversation. Konversa does not guarantee in-person meetings and is not an in-person dating, matchmaking or escort service.
2. Eligibility
- You must be 18 or older (or the age of majority in your country, if higher).
- Creating fake profiles, impersonating others or using third-party photos is prohibited.
- One person = one account. Duplicate accounts are suspended.
3. Prohibited conduct
- Requesting or offering sexual, in-person or paid services outside the platform.
- Sharing contact details to bypass the credit system (numbers, social media, emails).
- Harassment, threats, hate speech, content involving minors (zero tolerance → reported to the authorities).
- Payment fraud, abusive chargebacks or money laundering.
- Posting or sending nudity or sexually explicit content in photos, videos or profiles.
4. Credits
Credits are a digital usage license, not money or an investment. They cannot be transferred between accounts or exchanged for cash by users. Prices and costs per action are always shown before you confirm each purchase or interaction.
5. Termination
Konversa may suspend accounts that breach these terms and will tell you why. You can appeal from My profile → Help or at soporte@konversachat.com. You can also delete your account whenever you want from My profile → Delete my account.
🔐 Privacy policy
What data we collect
- Account: name, email, country, date of birth (age verification).
- Transactions: history of credit purchases (card data is processed by a PCI-DSS certified payment provider; Konversa never stores full card numbers).
- Usage: conversations (for moderation and safety), device and IP (anti-fraud).
How we use it
- To provide the service and process payments.
- Conversations may be handled and reviewed by authorized staff and by providers that manage entertainment profiles, always under confidentiality agreements.
- Automatic translation: so you can write in your own language, chat messages are translated by an artificial intelligence provider (Google), which processes them only to translate them, under its paid-service terms (it does not use them to train its models).
- Moderation, fraud prevention and legal compliance.
- We never sell personal data to third parties.
Your rights (GDPR / LGPD / Colombian Law 1581)
Access, correction, portability and deletion of your data: from your account in My profile you can correct your data, download it and delete your account yourself. You can also write to soporte@konversachat.com (subject "Privacy"). We reply within 15 business days at most. When you delete your account we erase your photos and personal data; payment records are kept without data that identifies you, as accounting law requires. EU users: the legal basis is the performance of the contract and legitimate interest; you may complain to your local data protection authority.
How to delete your account
- Log in to Konversa with your email and password.
- Tap your photo or initial (top right) to open My profile.
- At the bottom, tap 🗑️ Delete my account and confirm with your password.
Your photos and personal data are deleted right away. If you cannot log in, write to soporte@konversachat.com from your account's email (subject "Delete my account") and we will delete it within 15 business days at most.
🛡️ Anti-fraud and anti-scam policy
- Profile review: every profile and every photo is reviewed by hand by the Konversa team before it is published.
- Automatic filter always on: it blocks phone numbers, emails, links and social media in messages and alerts the team to review each case (requests for money, external links, blackmail).
- Report and block: 🚩 button in every conversation and on every profile. Each report gets a case number and our reply reaches you in Help.
- Never send money outside the platform. No team member will ever ask for your passwords.
- We cooperate with the authorities when there are valid legal requests.
✅ Age and profile verification
Users
An 18+ declaration is required at sign-up and the date of birth on the profile is validated. If we detect that an account belongs to a minor, we close it.
Published profiles
- Whoever publishes a profile must hold the ID document and proof of legal age of the person who appears in the photos, and hand them over when Konversa asks.
- They must also hold that person's signed authorization to use their image.
- Manual review and approval by the Konversa team before each profile and each photo is published.
- Photos and videos with nudity or sexually explicit content are not approved.
🪙 Credits, payments and refunds
- Prices are shown in USD; your bank may apply a currency conversion.
- Gift credits (welcome and rewards) are used first, are not refundable or exchangeable, and may have an expiry date, shown when they are given.
- If a payment is reversed with the bank (chargeback), the credits from that purchase are removed and the account may be suspended while it is resolved.
- Credits do not expire while the account is active.
- Refunds: purchases of unused credits can be refunded within 14 days of the purchase (mandatory in the EU). Credits already spent on interactions are not refundable, since that digital content or service has already been provided.
- Billing errors or duplicate charges: full refund within 5–10 business days.
- Refunds and disputes: from My profile → Help (type "Payments, top-ups or refunds") or at soporte@konversachat.com, before starting a chargeback. Each request gets a case number.
🍪 Cookie policy
Konversa does not use advertising or analytics cookies. In your browser we only store what is needed to keep you logged in and remember your preferences. If we ever add analytics, we will ask for your permission first. You can delete this data from your browser at any time (you will be logged out).